Order Processing

• Orders are processed within 1 hour after submission (Monday–Friday, excluding holidays)
  
• Order same day shipping "cut-off" is 2:30 Central Time

Shipping Rates

• Single Bottle shipping rate is $11.00
• 3-Month Supply Shipping is FREE

Shipping Methods

• We primarily ship via UPS to provide reliable service and competitive rates.
• Economy Shipping generally takes 3-4 business days for delivery.
• PO Box Addresses: Only USPS Standard or Expedited Shipping is available. Any other shipping method may result in a return to sender.

Tracking & Delivery Issues

• Tracking information will be sent to you via email when your order ships.
• If your tracking shows “Delivered” but you have not received your package, please wait 5 business days before contacting us at:
  info@sightlinemedical.com
• For packages lost in transit, please contact us for further assistance.
• Stolen packages are not the responsibility of SightLine Medical, LLC, Paul Vision Institute or ocusourcedirect.com. We recommend contacting your carrier or local authorities.

Address Accuracy & Changes

• Please double-check your shipping address at checkout.
• Once an order has shipped, we cannot update the address. Contact the carrier directly for any changes:
• USPS: 1-800-275-8777
• UPS: 1-800-742-5877
• FedEx: 1-800-463-3339
• Neither SightLine Medical, LLC, nor Paul Vision Institute is not responsible for incorrectly addressed orders and cannot issue refunds or replacements in such cases.

Fulfillment Center Hours

• Our fulfillment center operates Monday through Friday, closed on weekends and major holidays. This may affect processing and shipping schedules.